Download the free Client Journey Mapping Playbook to create a seamless experience your clients love — and your team can run.

Streamline your client delivery to:

  • Create a seamless client experience

  • Empower your team to deliver without you

  • Free up time for leadership and vision


This playbook + bonus video shows you exactly how to fix hidden CX gaps and create a seamless, scalable journey.

Created by Christy Cox, Founder of VeriScale —

helping service-based businesses scale smarter through CX.

Here's What People are Saying:

"You captured exactly who and what I want to be in my business for my clients. You took everything that lived in my created a seamless, scalable and easily repeatable system!"

- Beth J., Interior Designer


"This playbook helped me finally get our onboarding out of my head and into a system my VA could actually follow. We’ve already had fewer client questions and one asked to renew early."

— Alicia M., Accountant & Bookkeeper